Cancellation Policy

To reserve your place at Pause Retreats, a non-refundable deposit is required upon application. This deposit serves to confirm your spot, secure accommodations, and reserve your place in all planned activities. Please be aware that the deposit is non-refundable under all circumstances, as it ensures the retreat's operational and logistical needs are met.

If you find it necessary to cancel, you must notify us in writing at least 60 days prior to the retreat start date. Cancellations made within this 60-day period are non-refundable. However, in exceptional circumstances such as a serious illness, injury, or personal emergency, we may, at our discretion, offer a partial refund or credit toward a future retreat, depending on the individual situation. Refunds or credits, if offered, will be evaluated on a case-by-case basis, and any credit granted must be used within 12 months of the cancellation date.

We understand that unexpected situations can arise, so we encourage you to secure travel insurance at the time of booking to protect against unforeseen circumstances. Travel insurance can provide coverage for a variety of situations, including illness, injury, and unexpected travel disruptions. If you opt not to purchase travel insurance, please be aware that Ríe Retreats will not be responsible for any associated travel costs, medical expenses, or cancellations due to personal emergencies.

In the unfortunate event that you need to cancel, we do not offer the option to transfer your spot to another participant. As our retreats are application-based, all bookings are personalized and confirmed based on individual applications, which means each retreat has a limited number of spots available. However, if you need to cancel your participation, we may allow you to defer your spot to a future retreat, depending on availability. This option is not guaranteed and is subject to approval based on your individual circumstances and the capacity of upcoming retreats.

In the case that Pause Retreats must cancel or reschedule the retreat due to unforeseen circumstances (e.g., natural disasters, political unrest, health risks, or other force majeure events), you will be given the option to receive a full refund or transfer your booking to a future retreat. Pause Retreats is not responsible for any travel-related expenses, such as flights, visas, or accommodations, that may be affected by the retreat's cancellation or rescheduling.

Privacy Policy

At Pause Retreats, your privacy and trust are our top priorities. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you engage with our services, including our website and retreats. By participating in Pause Retreats or using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect various types of information to provide a personalized and inclusive experience. This includes personal details such as your name, email address and phone number. To curate retreats that meet your preferences, we may gather information about your travel history, interests, and specific needs. For health and safety purposes, we may request details about dietary restrictions, allergies, or medical conditions with your consent. Payment information is collected securely through trusted third-party providers, and we do not store full payment details. Additionally, we collect usage data about your interactions with our website and communications, such as IP addresses and browsing activity, to enhance your experience and tailor our services.

How We Use Your Information

The information we collect is used to plan and execute meaningful and tailored retreat experiences. Personal and travel details allow us to create retreats that align with your needs and expectations. Your contact information is used to share updates, confirmations, and promotional materials, provided you have opted in to receive them. Health and safety information ensures we can provide an inclusive and secure environment for all participants, while usage data helps us refine and improve our offerings to better serve our community.

Sharing Your Information

In certain cases, we may share your information with trusted partners, such as accommodations, local guides, or transportation providers, to ensure a seamless retreat experience. If required by law, we may disclose your information to comply with legal obligations or to protect the rights, safety, and property of Pause Retreats and its participants. Your information may also be shared with third-party providers, such as payment processors, whose privacy policies govern the use of such data. However, we do not sell or rent your personal information to any third parties.

Protecting Your Information

We are committed to safeguarding your personal information through industry-standard security measures designed to prevent unauthorized access, disclosure, or misuse. Access to your data is strictly limited to authorized personnel directly involved in organizing and managing retreats.

Your Rights and Choices

As a participant, you have the right to access, update, or correct your personal information by contacting us directly. You may also opt out of receiving promotional communications at any time by using the unsubscribe link in our emails or reaching out to us. If desired, you may request the deletion of your personal information, subject to any legal or contractual obligations requiring its retention.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we securely delete it.

International Participants

For participants located outside of our base country, your information may be transferred and processed in countries with differing privacy laws. By providing your personal data, you consent to its transfer and processing in accordance with this Privacy Policy.

Updates to This Policy

Pause Retreats reserves the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. If significant updates are made, we will notify users and post the revised policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at support@titusmarvic.com. By participating in Pause Retreats, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. Thank you for trusting us to create safe, inclusive, and enriching travel experiences for you.